Some even give out empty cards to unsuspecting customers, and pocket the real cards with money on it. People will literally take an item off the shelf, and walk in a circle, and go to the returns desk and demand store credit because they ‘lost’ the receipt!Īnd also a lot of associates are behind this, because they are giving out store credits to friends and family. ![]() Part of the new game in town where they’re trying to put an end to theft.Īpparently the number one cause of shrink is theft and then returning it for store credit. Something mentioned about that on the HD TV. If you have additional questions, please reach out to your local Store Manager or your local Pro Desk. Receipts for purchases made with The Home Depot® Consumer Credit Card, The Home Depot® Commercial Revolving Charge or The Home Depot® Commercial Account may be located in our system within 365 days of purchase.ĭid you order online? Providing the cashier with your email address or order number, will help us locate your receipt in our system. Not a Pro Xtra member? Join today and earn rewards while you track receipts.ĭid you pay with a credit or debit card? Swiping the card you used to make the purchase will help us locate your receipt in our system. You can add, view, track and manage receipts all within The Home Depot app. If you don’t have a copy of your sales receipt, there are multiple ways to locate your purchases:Īre you a Pro Xtra Member? Adding a credit or debit card to your Pro Xtra account, scanning your in-app Pro Xtra virtual ID, or adding your Pro Xtra phone number to your transaction during checkout, will help us locate your receipt in our system. Returns without a valid sales receipt will not be accepted. We’re making a significant change to our Return Policy.Įffective Monday, April 12, valid sales receipts will now be required for in-store returns. If you paid by Home Depot Consumer Credit Card, the Home Depot Commercial Revolving Charge or the Home Depot Commercial Account, Home Depot should be able to locate the purchase for 365 days.Here is the text of the email I got as a customer. ![]() This is only an option for the first 30 days after purchase, however, after which you would not be able to return without a receipt. Home Depot can sometimes locate the purchase within their system if you paid by credit card, debit card or check.Does Home Depot still do returns without a receipt?.You may also be entitled to an additional 90-day extension on some items, giving you a total grace period of 180 days, which you can always double-check at your local Home Depot.However, if you purchased your items with your Home Depot Consumer Credit Card, the Home Depot Commercial Revolving Charge or the Home Depot Commercial Account, the return policy is extended to 365 days from the date of purchase. In most cases, no – you cannot return items to Home Depot after 90 days.Will Home Depot take returns after 90 days?. ![]() and the credit card that was used for the purchase. All you will need is your receipt or shipping confirmation email, as well as a valid I.D.When you return your item, you can either get a full refund or exchange it for something else of equal value in-store. ![]()
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